Shipping Policy

The team at Thornex Solutions ("we," "our," "us") runs Eliteedges to assist and engage with the users ("you," "your"). Our dedication ensures that each order is handled with precision, reaching you in pristine condition and within the expected timeframe. By placing an order, you acknowledge and agree to our shipping terms, designed to provide you with a stress-free and enjoyable shopping experience. Our commitment remains unwavering, from checkout to delivery, we make sure your order arrives just as expected.

Nationwide Fashion Access: Where Style Meets Convenience

• We cater to fashion enthusiasts across India, ensuring access to our curated collection no matter your location.
• Currently, our shipping services do not extend beyond India, but we are actively working on expanding our delivery reach.
• Whether you reside in a lively city or a serene town, fashion is always within your reach.
• Our partnership with trusted courier services guarantees timely and secure deliveries.
• We continually refine our logistics network to offer broader coverage and enhanced delivery options.

Order Processing: Meticulous Handling, Every Step of the Way

Once your order is confirmed, it enters the processing stage, typically within 1-2 business days. This excludes weekends and public holidays, ensuring an efficient workflow. As soon as your order is ready for dispatch, an email notification will be sent with relevant details. Every product undergoes careful packaging to maintain its quality and integrity during transit. Our goal is to ensure that each order is handled efficiently, arriving in perfect condition at your doorstep.

Timely Deliveries: Reliable Shipping for Every Order

• Standard shipping takes approximately 3-8 business days, depending on your location.
• We collaborate with leading courier services to ensure deliveries are punctual and secure.
• Although we strive for swift dispatch, occasional delays may arise due to unforeseen circumstances.
• In case of a delay, our customer service team will keep you informed and assist with any concerns.
• We work proactively to ensure every order reaches its destination without unnecessary delays.

Missed Deliveries: Ensuring a Successful Receipt

If a delivery attempt fails due to an incorrect address or recipient unavailability, the courier will try again up to two more times. If all attempts are unsuccessful, the package may be returned to our facility. Customers can request re-delivery, but additional shipping charges may apply. To avoid inconvenience, kindly ensure someone is present at the designated delivery location. Should you anticipate difficulties in receiving your package, feel free to contact our support team for assistance and alternate solutions.

Handling Lost or Damaged Shipments: Your Purchase, Our Responsibility

• If your order arrives damaged, notify our support team within 48 hours, along with clear images of the item.
• We will assess the situation and arrange for either a replacement or a refund, depending on the case.
• In instances of lost shipments, we collaborate with courier partners to investigate and resolve the issue promptly.
• Our packaging process is designed to minimize any risk of damage during transit.
• Your satisfaction is our top priority, and we remain committed to resolving shipping concerns quickly and efficiently.

Exclusive Items: Special Shipping Guidelines for Select Products

Certain items, including fragile, oversized, or high-value accessories, require extra care during shipping. These products have specific handling and delivery guidelines, which are clearly stated on their respective product pages. Our logistics team takes additional precautions to ensure these items reach you in pristine condition. If you have any queries about the shipping process for premium items, our support team is available to provide detailed assistance. We aim to ensure every purchase, no matter how exclusive, arrives securely and safely.

Dedicated Customer Support: Assistance at Every Step

• Our customer service team is available to address any concerns regarding shipping and deliveries.
• You can reach us at thornexsolutions@gmail.com for prompt assistance with your inquiries.
• We prioritize swift resolutions to any shipping-related concerns, ensuring a hassle-free experience.
• Your trust and satisfaction are invaluable to us, and we continuously strive to enhance our services.
• Thank you for choosing Eliteedges, where fashion meets convenience and every order is delivered with precision and care.