Privacy Policy 

Thornex Solutions ("we," "our," "us") operates Eliteedges with the aim to assist and serve the users ("you," "your"). We value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and share your data when you shop with us. By using our website, you agree to the practices described in this policy. We ensure that your data is handled responsibly and securely. Our goal is to provide a seamless shopping experience while respecting your privacy. Please read this policy carefully to understand how your information is managed.

Collected User Information

1. Personal Data You Provide

• We collect details such as your name, email, phone number, and shipping address during purchases.
• If you create an account, we store your login credentials securely.
• Payment information is processed through trusted third-party payment gateways.
• Any direct communication with us, such as inquiries or complaints, may be recorded.

2. Automated Data Collection

• We use cookies and tracking technologies to enhance your browsing experience.
• Device details, IP address, and browsing behavior are collected to optimize performance.
• Data is used to personalize recommendations based on your interests.
• Location details may be collected for better service availability.

3. Information from External Sources

• We may receive details from social media logins if used for website access.
• Third-party services may provide insights to improve our marketing efforts.
• Referral data helps us understand how users discover our website.
• Information collected is used solely for enhancing user experience and security.

Use of Information

The data collected is utilized to ensure smooth transactions, personalized recommendations, and secure account management. We use this information to process orders efficiently and improve our customer service experience.

Additionally, analytics help us identify trends, refine our website, and offer products that match your preferences. By analyzing customer interactions, we enhance our offerings and marketing strategies while maintaining privacy protection.

Sharing of Information

• We do not sell or trade your personal data to third parties.
• Trusted service providers assisting in payment processing and shipping may receive necessary details.
• Legal obligations may require us to disclose data if mandated by law enforcement.
• Aggregated, non-identifiable data may be shared for business insights and service improvements.
• Your privacy is our priority, and we ensure that all shared data is protected.

Security of Information

Protecting your personal data is our responsibility, and we implement strict security measures. Encryption and secure payment gateways safeguard your sensitive information from unauthorized access. Firewalls and monitoring systems prevent potential cyber threats.

Access to your data is limited to authorized personnel only. We conduct regular security audits to maintain the integrity of our protection systems. Any suspicious activity is promptly investigated to prevent breaches.

Retention of Information

We retain your data for 8 to 12 months to fulfill business and legal obligations. Account information remains stored until you request deletion. Transactional records are maintained for regulatory compliance and dispute resolution. Once data is no longer needed, it is securely erased or anonymized.

Third-Party Links

Our website may contain links to external sites for additional convenience. We are not responsible for their privacy practices or policies. Users are encouraged to review third-party privacy policies before sharing any data.

Cookies

• Cookies enhance your shopping experience by remembering preferences and past interactions.
• They help us analyze website performance and customer behavior.
• Users can control cookie settings through their browser preferences.
• Disabling cookies may impact certain features on our website.

Governing Law

This Privacy Policy is governed by the applicable Indian laws. Any disputes related to privacy matters will be handled under the relevant legal framework. Users are encouraged to contact us for concerns regarding data protection and compliance.

Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we discover any such information, it will be deleted promptly. Parents or guardians should contact us if they believe a child’s data has been provided.

User Rights

• Users can request access to their stored personal information.
• You have the right to update, modify, or delete your data.
• Opt-out options are available for marketing communications.
• Any privacy concerns can be addressed by contacting our support team.
• We respect your rights and provide transparency in handling your information.

Changes to Privacy Policy

To maintain transparency, we may update this Privacy Policy periodically. Any changes will be communicated through our website or other official channels. Continued use of our services after updates signifies acceptance of the revised policy.

We encourage users to review this page regularly to stay informed. Your privacy matters to us, and we remain committed to protecting your personal data. Any significant changes will be explicitly notified to ensure user awareness.

Contact Us

Get in touch with us to clear any doubts or concerns you may have regarding our Privacy Policy. 

thornexsolutions@gmail.com