Return and Refund Policy

Thornex Solutions ("we," "our," "us") operates Eliteedges with a mission to support our users ("you," "your"). We understand that sometimes, returns may be necessary, and we’ve designed a simple process to address any issues promptly. If you receive a damaged or defective product, we sincerely apologize and will assist you in resolving the situation. To begin a return or exchange, please get in touch with our customer support team within 48 hours of receiving your order. Returned items should remain unused, in their original packaging, with tags and labels intact.

Quick and Easy Return Process

• Our customer support team will guide you step by step through the return process to ensure clarity.
• Initiating your return request within the designated timeframe ensures everything goes smoothly.
• We provide clear, simple instructions to make returning an item as stress-free as possible.
• Refunds or exchanges are usually processed within 5-7 business days from when we receive the returned item.
• Our goal is to resolve your concerns efficiently, with a focus on your satisfaction.

Items That Are Not Eligible for Return

• Earrings and pierced jewelry cannot be returned due to hygiene reasons.
• Personalized items, such as engraved or custom-made accessories, are only returnable if defective.
• Hair accessories, including headbands, clips, and pins, are non-returnable once used or worn.
• Bags or wallets showing signs of wear or damage from use are not eligible for returns.
• Gift sets or bundled accessories cannot be returned if opened or used.

Understanding Return Shipping

• If the item is incorrect due to our error, we’ll cover the return shipping costs.
• For returns stemming from change of mind, the customer is responsible for shipping fees.
• We recommend using a reliable courier service to ensure the return is safely shipped.
• If your item is defective or damaged, we’ll provide return instructions with no additional cost to you.
• Our return process is transparent, ensuring fairness when it comes to shipping costs for returns.

Refund Process: Quick and Efficient

• Once your returned item is received and inspected, we’ll promptly process your refund via the original payment method.
• Refunds are generally completed within 5-7 business days, providing you with a reliable and fast turnaround.
• A confirmation email will be sent once your refund is processed.
• We aim to make the refund experience as seamless as possible, so you can continue shopping with confidence.
• For further assistance, our customer support team is always available to help you.

Need Help? We're Here for You

• If you have any questions about our returns, exchanges, or refunds, our team is ready to assist.
• Reach us at thornexsolutions@gmail.com, and we’ll respond quickly to provide a solution.
• We prioritize your satisfaction and are dedicated to resolving any issues promptly.
• Your positive shopping experience is important to us, and we aim to deliver excellent service every step of the way.
• Thank you for choosing Eliteedges, where exceptional style is delivered right to your door.