Cancellation Policy 

Requesting a Cancellation

Thornex Solutions ("we," "our," "us") oversees Eliteedges to ensure we serve and help the users ("you," "your"). Orders can be canceled before they reach the final stage of processing. Once an order is confirmed, cancellation requests may not always be possible. Customers can check their order status through their account before requesting cancellation. If an order is already prepared for dispatch, it cannot be revoked. We recommend acting swiftly if a cancellation is necessary to avoid inconvenience.

Conditions for Eligible Cancellations

We strive to accommodate cancellation requests while ensuring a smooth shopping experience. Orders that have entered the packaging phase may not be eligible for cancellation. Any item specifically customized or altered upon request may also fall outside the cancellation window. Customers should carefully review their selections before finalizing a purchase. If a cancellation is approved, further details will be provided based on the specific situation.

Process for Initiating a Cancellation

• Customers can submit a cancellation request through their account or by reaching out to support.
• Providing accurate order details ensures a quicker resolution.
• If eligible, a cancellation confirmation will be sent to the registered contact details.
• Orders that are already packed and ready for dispatch may not qualify for cancellation.
• Once a request is reviewed, customers will be informed of the next steps.

Cancellations for Personalized Products

Products that have been tailored to individual preferences may not be canceled once processing has begun. Due to their unique nature, these items are specially crafted and cannot be resold. Customers are encouraged to double-check their selections before finalizing purchases. In cases where modifications are possible, our team will provide available options. However, once production is initiated, cancellation may not be accommodated.

Refunds for Canceled Orders

• Approved cancellations may qualify for a refund, subject to certain conditions.
• Refund processing depends on the payment method used for the transaction.
• Any applicable charges or deductions will be communicated at the time of cancellation.
• Refund details will be shared with customers through their registered communication channels.
• Customers can contact support for further information regarding refund timelines.

Policy Updates and Revisions

We may modify this cancellation policy to align with service improvements and business needs. Any changes will be reflected in this section to keep customers informed. Reviewing this policy periodically ensures clarity on the latest terms. Continued use of our website implies acceptance of any revised terms. We remain committed to transparency and customer satisfaction in all policy updates.